Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a free return and refund under the conditions outlined below.

**Free Refund & Return Eligibility**
- You have **30 days** from the date of delivery to initiate a return.
- Items must be unused, in original condition, and in their original packaging.
- Proof of purchase (order number or receipt) is required for all returns.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Items marked as final sale

**How to Initiate a Return**
To start your return, please contact us via email or phone. Our team will guide you through the process and provide a return authorization if applicable.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is completed.

**Shipping Address for Returns**
Please send all returns to:
Room 1201, Building 3, No. 88 Yunhe East Road, Gongshu District, Hangzhou, Zhejiang, China

**Contact Information**
If you have any questions or need assistance, please reach out to us:
- Email: mussel@fivemarket.net
- Phone: +86 19369584087

We are here to help make your return experience smooth and hassle-free.